Last Updated: July 17, 2024
This Privacy Policy explains how RealScout, Inc. (“RealScout,” “we,” or “us”) collects, uses, and discloses information about you. This Privacy Policy applies when you use our websites, mobile applications and sites, widgets, tools and other online products and services that link to this Privacy Policy (collectively, our “Services”), engage with us on social media, or otherwise interact with us online.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.
CONTENTS
Residents of Certain US States
The information we collect from you varies depending on the way you use our Services. When you simply browse our public website as a consumer (“ Consumer ”) to explore our Services or to learn more about us, the information we collect and use is different from the information we collect if you become a RealScout business user (“ Business User”) and purchase and/or license one of our products or services . Below, we describe the different ways we might collect information from you.
We collect information you provide directly to us.
Consumers
For example, when you use our services as a Consumer, you share information directly with us when you create an account, sign up for our newsletter, fill out a form, communicate with us via third‑party platforms, request customer support, or otherwise communicate with us.
The types of personal information we may collect include your name, email address, postal address, phone number, and any other information you choose to provide.
Business Users
If you become a Business User, we collect certain personal information from you and/or your authorized users in order to facilitate our business relationship with you and provide you our products and services (collectively, “Business Personal Information”).
Business Personal Information we may collect from you and/or your authorized users includes: name, business name, business phone number, job title, email address associated with your business, postal and billing address, credit card information, agent or broker information, or license number.
We also collect information a Business User chooses to provide relating to its clients or individuals that it serves (“Business Client”). Business Users must provide their Business Clients any required notices and collect any necessary consents before providing or disclosing any such information (collectively “Business Client Information”) to us. RealScout does not directly collect or control Business Client Information, but rather Business Users determine what Business Client Information they collect from their Business Clients, and to the extent RealScout receives that information, we do so on behalf of our Business Users.
When you access or use our Services or otherwise transact business with us, we automatically collect certain information, including:
We obtain information from third‑party sources. For example, we may collect information about you from mailing list providers and identity verification services. Additionally, if you create or log into your RealScout account through a third‑party platform (such as your brokerage website, intranet, or CRM), we will have access to certain information from that platform, such as your name, account information, contact lists, and profile picture, in accordance with the authorization procedures determined by such platform.
We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your location based on your IP address or infer that you are actively practicing real estate based on your engagement with our software.
We use the information we collect to provide, maintain, and improve our products and services. We also use the information we collect to:
We disclose personal information in the following circumstances or as otherwise described in this policy:
We allow others to provide analytics services and serve advertisements on our behalf across the web and in mobile apps. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion information. This information may be used by RealScoutand others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites, and better understand your online activity. For more information about interest‑based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visitwww.aboutads.info/choices, TRUSTe’s Ad Choices, and the Network Advertising Initiative’s Consumer Opt‑Out Page. Your device may also include a feature (“Limit Ad Tracking” on iOS or “Opt Out of Interest‑Based Ads” or “Opt Out of Ads Personalization” on Android) that allows you to opt out of having certain information collected through mobile apps used for behavioral advertising purposes.
Our Site does not support Do Not Track (DNT) at this time. DNT is a privacy preference you can set in your web browser to indicate that you do not want certain information about your web page visits tracked and collected across websites. For more details, including how to turn on Do Not Track , visit www.donottrack.us.
You may update and correct certain account information at any time by logging into your account or emailing us at privacy@realscout.com . If you wish to delete your account (via a user settings page, by email or otherwise), please note that we may retain certain information as required by law or for our legitimate business purposes.
When you first launch any of our mobile apps that collect precise location information, you will be asked to consent to the app’s collection of this information. If you initially consent to our collection of such location information, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. You may also stop our collection of this location information by following the standard uninstall process to remove all of our mobile apps from your device. If you stop our collection of this location information, some features of our Services may no longer function properly.
Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.
You may opt out of receiving commercial email and any other promotional communications (e.g., by postal mail) from RealScout by following the instructions in those communications or by sending your request to us by email at privacy@realscout.com or by writing to us at RealScout, Inc., RealScout, Inc. 548 Market St #98337 San Francisco, California 94104‑5401. Additionally, if we offer user account functionality on the Services, we may allow you to view and modify settings relating to the nature and frequency of promotional communications that you receive from us.
If you opt out, we may still send you administrative, non‑promotional emails, such as those about your account or our ongoing business relations.
With your consent, we may send push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
Privacy laws in certain states like California, Colorado, Connecticut, Montana, Oregon, Texas, Utah, and Virginia require additional disclosures and grant their residents certain rights (“State Privacy Laws”). This Section applies to residents of those states.
We collect the following categories of personal information: identifiers, internet and other electronic network activity information, commercial information, professional or employment‑related information, and inferences drawn from any of the collected information to create client profiles. We collect this information from the following categories of sources: directly from you or from the third-party sources identified above. Please see the Collection of Information Section above for more information.
We collect and disclose personal information for the following business and commercial purposes listed in the below table (also described in the Use of Information Section above).
We do not use or disclose sensitive personal information to infer characteristics about you.
We use and disclose personal information to the following categories of recipients as follows (as described in more detail in the Use and Disclosure of Information sections above):
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Category of Personal Information |
Purpose for Processing |
Categories of Recipients |
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Identifiers |
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Commercial information |
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Professional or employment‑related information |
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Inferences drawn from any of the collected information to create client profiles |
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Access, Correction, and Deletion
Subject to certain limitations, depending on your state of residence, you have the right to (1) request to know more about and access your personal information, (2) request deletion of your personal information that we collected from or about you, and (3) request correction of inaccurate personal information.
Contact us to exercise these rights.
We may verify your request by asking you to verify your email address and/or provide information related to your recent interactions with us. If we deny your request, you may appeal by contacting us .
Opting Out of Sales, Sharing, and Targeted Advertising
As described in the Advertising and Analytics section above, we process personal information to understand and improve your experience with our website and to serve you advertisements on non-RealScout properties. These activities may result in us selling or sharing the identifiers and internet activity information with our advertising partners (including social media platforms) so our advertising partners can show ads that are targeted to your interests on other platforms. These activities may be considered targeted advertising under certain laws. You have the right to opt out of sharing, sales, and targeted advertising at any time by clicking here . You may need to renew your opt-out choice if you use a different browser or device to access our website, or if you clear your cookies. We do not “share” or “sell” any other categories of personal information nor do we knowingly “sell” or “share” personal information about consumers under the age of 16.
Nondiscrimination
We will not treat you differently for exercising your privacy rights.
Authorized Agents
If you are submitting a rights request as an authorized agent, you must submit proof of your authorization to make the request, such as a valid power of attorney or signed permission from the subject of the request. Please do not provide any sensitive personal information in connection with this request, such as a driver’s license or other government-issued ID. In some cases, we may contact the subject of the request for verification. If you are an authorized agent seeking to make a request, please contact us.
We store personal information for as long as necessary to carry out the purposes for which we originally collected it, satisfy our legal requirements, or for other business purposes explained in this Privacy Policy.
We provide discounts to prospective and current consumers of RealScout. Through our discounts, such consumers provide us with some personal information when they opt‑in to our discount programs. These offerings may constitute “financial incentives” or “bona fide loyalty programs” under the State Privacy Laws (for simplicity, we refer to these offerings as financial incentives throughout this Privacy Policy).
If you decide to participate in a financial incentive, we collect relevant personal information from you, such as identifiers (like your email address) and commercial information. We disclose this information to our service providers that perform services on our behalf. We also disclose your identifiers and commercial information to our marketing and advertising partners so we can display ads that are targeted to your interests and preferences. We also may disclose your identifiers and commercial information to our program partners, including analytics companies, data brokers, third-party advertisers, payment processors, lenders, and other merchants.
We offer these programs to enhance our relationship with you so you can enjoy more of our products at a lower price. You can opt into a financial incentive by following the sign-up or participation instructions we provide. You can opt‑out at any time by following the unsubscribe instructions in the applicable program’s terms and conditions, promotional emails, or text messages, or contacting us at privacy@realscout.com . If you request that we delete personal information that is essential to providing you with the financial incentive, we will not be able to provide you with such benefits going forward. For example, if you ask us to delete your email address, we will no longer be able to email you discounts, coupons, or other exclusive offers or benefits. In some cases, we may provide additional terms and conditions when you sign up to participate in a financial incentive.
The value of your personal information is reasonably related to the value of the offer or discount presented to you
You can opt‑in to, or opt‑out of, our programs at any time through the same means they are offered, or by contacting us at privacy@realscout.com .
If you have any questions about this Privacy Policy , please contact us using the following contact information:
RealScout, Inc.
548 Market St #98337
San Francisco, California 94104‑5401